Virtual Doctor Visit

Anyone 2 years and older who is located in Texas and meets the qualifications for conditions treated can schedule a video visit. You’ll need a MyBSWHealth account and access to a smartphone, tablet or computer with a camera.

For virtual care for a child younger than 18, the child’s parent or legal guardian must first have an account linked to the child’s account, and the visit must be scheduled in the child’s name.

The cost of an online doctor visit varies based on your insurance provider. Your video visit will be billed to your insurance as a standard visit, so the cost will depend on your coverage. There is no increase in price for evening or weekend visits.

Online doctor visits may be covered by insurance. If you aren’t sure whether your insurance covers video visits, talk to your insurance provider.

Yes, Medicare does cover virtual doctor visits, although coverage is subject to change.

No, you can only use virtual care, including virtual doctor visits, if you are located within the state of Texas.

Yes, you may include someone else in your doctor video visit if you would like, as long as the patient is also present.

Yes, you can get a prescription during your doctor's visit if it is recommended in your provider’s treatment plan. Your provider will be able to prescribe medication or refills as needed, if appropriate, based on your symptoms and send the prescription to your preferred pharmacy. Please note that controlled medications and certain refills may require an in-person visit.

Yes, you can cancel or reschedule your video visit if you’re unable to make your original time. If you can no longer make an appointment, we ask that you cancel the appointment with as much notice as possible.

Yes, interpreter services are available for video visits.