Richard C. Chen, MD
Internal Medicine
Video Visit
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Mon, 6/01
- 11:00 AM
Tue, 6/02
- 11:00 AM
- 1:30 PM
- 2:00 PM
Thu, 6/04
- 11:30 AM
- 2:00 PM
- 2:30 PM
Locations of Richard C. Chen, MD
Baylor Scott & White Dallas Diagnostic Association - Plano
4716 Alliance Blvd Pavilion II, Plano, TX, 75093
902.5mi
Directions
Call
469.800.6000
Open
- Monday:7:00 am-5:00 pm
- Tuesday:7:00 am-5:00 pm
- Wednesday:7:00 am-5:00 pm
- Thursday:7:00 am-5:00 pm
- Friday:7:00 am-5:00 pm
- Saturday:8:00 am-12:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Richard Chen is an internal medicine physician who provides primary care services in the Plano community. He is board-certified by the American Board of Internal Medicine and a member ... of the American College of Physicians. When not caring for patients, Dr. Chen enjoys traveling, running and playing golf. View More |
| Ages Seen |
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| Adults |
| Geriatrics |
| Language(s) Spoken |
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| English |
| Education |
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| Education: University of Texas Health Science Center San Antonio (1996) |
| Internship: Internal Medicine, UT Southwestern Medical Center (1997) |
| Residency: Internal Medicine, UT Southwestern Medical Center (1999) |
| Certifications |
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| Internal Medicine- American Board of Internal Medicine |
| Hospital Affiliations |
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| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White The Heart Hospital - Dallas |
| Baylor Scott & White The Heart Hospital - Denton |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (1452)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 5.0 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 5.0 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (743)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Richard Chen is consistently praised by patients for his exceptional listening skills, genuine compassion, and thorough approach to care. Across hundreds of reviews, patients highlight that he never makes them feel rushed, takes ample time to answer questions, and explains medical information in clear, understandable terms. His deep knowledge and ability to stay current in his field are frequently mentioned, as is his collaborative approach — many patients describe feeling like a true partner in their own healthcare decisions. His warm bedside manner, punctuality, and the friendliness and competence of his nursing staff are also repeatedly commended. Numerous patients have been with Dr. Chen for decades and have referred entire families to his practice, a testament to the lasting trust he builds.
Patients also share
Opportunities for improvement are minimal given the overwhelmingly positive feedback, but a few specific concerns were noted. Two separate reviewers mentioned that Dr. Chen occasionally spends time during appointments talking about himself or his personal life, which can feel like it cuts into the limited appointment time available. One reviewer felt rushed during a visit and noted that their concerns and a recent diagnosis were not addressed. One reviewer also mentioned that a single appointment does not always provide enough time to cover all of their health concerns.