Charles Lloyd Secrest, MD

Patients appreciate

Dr. Charles Secrest receives overwhelmingly positive feedback from patients, with the vast majority of reviews awarding 4.5 to 5 stars. Patients consistently praise his thoroughness and clear communication, noting that he explains diagnoses, procedures, and treatment plans in ways that are easy to understand. Many reviewers highlight his diagnostic skill, with several noting that he correctly identified issues that other doctors had missed. His bedside manner is frequently described as caring, kind, and compassionate, and multiple patients mention feeling comfortable, respected, and genuinely listened to during appointments. His surgical expertise is also repeatedly praised, with patients describing him as an excellent and skilled surgeon. Several reviewers note that his staff is equally knowledgeable, professional, and caring, contributing to a positive overall office experience. A few patients even mention that he provided his personal cell phone number for follow-up questions, which they found to be an exceptional level of accessibility.

Patients also share

The most frequently cited area for improvement is wait times, with multiple reviews mentioning long delays before being seen—some citing waits of 45 minutes to over an hour, and one patient reporting a wait of nearly two hours past their appointment time. While most patients who experienced delays still expressed satisfaction with the care they ultimately received, this was a recurring frustration. A smaller number of reviews raised other isolated concerns: one patient felt Dr. Secrest had a "horrible bedside manner" during a specific procedure involving stents, one mentioned a lack of post-surgical follow-up, and one review expressed confusion or disappointment that his contract was not renewed at a previous facility. These latter concerns appear to be isolated rather than widespread patterns.