Care Team How it Works Overview
Older woman speaking with a medical professional via tablet for virtual back and neck care from Baylor Scott & White

Virtual-first care designed to help you move better from the comfort of home

Take control of your back and neck pain with Baylor Scott & White's Virtual Back and Neck Care program. Experience a virtual-first service that connects you to specialists and a dedicated care coordinator—all from the comfort of your home.  

In the MyBSWHealth app, you'll receive an evaluation, personalized treatment plan and ongoing support from your care coordinator. Accessible throughout your journey,  your care coordinator is here to arrange necessary services, from pain management to virtual physical therapy, and facilitate surgical consultations if needed. They will also answer questions and manage your care, ensuring you have the support you need. 

 

A virtual-first experience focused on your recovery needs

Start your journey with a brief questionnaire, followed by a virtual evaluation with your back and neck care specialist. After you  receive your personalized treatment plan, you'll be introduced to your care coordinator. They will help initiate your recovery by connecting you to specialists, scheduling  appointments, offering support and answering your questions throughout the process.

How it works

  • Fill in a brief questionnaire about your life, your condition and your goals
  • Have your virtual evaluation and receive your personalized treatment plan
  • Meet your dedicated care coordinator
  • Follow your treatment plan and track progress through the MyBSWHealth app

Fast and convenient visits

You will have access to care services through the MyBSWHealth app, with a virtual evaluation and follow-up generally within 48 business hours. Next-day appointments are often available if you need one.


Expert providers and physicians

Your back and neck specialist has the experience to evaluate and diagnose your condition. During your virtual consultation, they will help you navigate your treatment options and recommend the best next steps personalized to your needs.


Navigation services to make your care easier

Your dedicated care coordinator is with you at every stage of your care. They work with you to support scheduling treatments, saving you time and energy. They support you as you progress and your needs change. They’re available to message within the MyBSWHealth app.

Personalized care at your fingertips

​​​​​​​​​​​​​Whether you want to play tennis or keep up with your grandchildren, your care providers will listen to your goals and create a plan that addresses your unique physical and mental health needs, utilizing both in-person and virtual specialists.

Virtual physical therapy

Your physical therapy visits will be accessible through a virtual platform, so you can perform the exercises from the comfort of your home. Your team will focus on the cause of your back and neck pain, not just the symptoms. Your plan will prioritize pain management while considering your preferences and goals.

Pain management

Your care team includes physicians who have specialized experience in back and neck pain management. If your back and neck care specialist refers you for a consultation, your care coordinator can support your next steps and help get you an appointment.

Surgeons

If your back and neck care specialist refers you for a surgical consultation, your care coordinator will help you with your next steps. These providers will apply a personalized approach, discussing your options and helping you find the treatment plan for you. They will help explain the benefits and risks so that you can make an informed decision.

Sign up for MyBSWHealth

Creating an online account today allows you to use our many virtual care services, whenever you need them. For virtual care for a child younger than 18, you or the child’s legal guardian must have an account linked to the child’s account first.

You can create an account in one of three ways.

Download from app store

Download the MyBSWHealth app here


Text to download the app

Text "BETTER" to 88408 to download app

Message and data rates may apply.

Visit the website

Visit the MyBSWHealth website